Communications

The Hennepin ECC is a Secondary Public Safety Answering Point (PSAP) supporting and managing the deployment of up to 28 Hennepin EMS ambulances. Our Emergency Medical Dispatchers (EMDs) handle nearly 85,000 calls for service each year from the citizens and visitors of Hennepin County, Minnesota.  Hennepin EMS EMDs process over 26,000 Pre-Arrival Instructions and relay over 126,000 patient information reports from EMS agencies across the State of Minnesota. 9-1-1 calls arrive into the Hennepin EMS ECC from seven primary 9-1-1 Public Safety Answering Points that serve the 14 municipalities in the Hennepin EMS primary service area. The Hennepin ECC have a working relationship with the Meeker County Sheriff’s Office.  The Hennepin ECC provides Telephone CPR (T-CPR) Pre-Arrival Instructions for the residents and visitors of Meeker County.  In July of 2021, the Hennepin EMS ECC will provide T-CPR for Chippewa, Laq Qui Parle, Yellow Medicine, and Rock Counties in Minnesota.  Hennepin EMS primary service area is 266 square miles and includes a population of over 1 million residents and visitors.

Hennepin ECC processes requests for service from other EMS mutual aid partners, health care facilities, and directly from the public. Hennepin EMS integrates the ECC and IDT Teams into the Special Operations Division.  Hennepin EMS Special Operations Division provides medical coverage to all kinds of events such as Minnesota Twins Baseball, Minnesota Vikings Football, Minnesota Lynx, Minnesota Timberwolves, and the University of Minnesota; to public events such as the Twin City Marathon and the Minneapolis Aquatennial; to all concerts and events at US Bank Stadium.